Spa Policies

Rescheduling Policy
Scheduled treatments are reserved especially for you! We require a minimum of a 24-hour advance notice in order to reschedule or cancel any services at no charge. This ensures all other guests have the opportunity to enjoy our services. If your appointment is not rescheduled or canceled within this notification period, your appointment is considered confirmed. Any changes made in less than 24 hours will be charged $35 per reserved treatment hour/service. This fee can only be waived only with a valid emergency circumstance. Because of this policy, an active credit card number is required at the time of booking. This policy also applies to gift cards and gift certificate holders. 
Rescheduled or canceled treatments must be done by phone or in person at Ecuabella's location, during regular business hours. 

Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow you to give yourself time to  complete our Client Consultation form.

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. 

Cell phones
To respect the atmosphere of our guests, we ask that all cell phones and pagers be turned off.

Lost items
EcuaBella Skin Care Spa will not be held responsible for lost or missing items.

Gift Cards/Certificates
Gift cards/Certificates cannot be returned or refunded. All sales are final for gift cards/certificates.
Gift cards/Certificates are treated as cash, all lost or stolen gift cards/certificates are not replaceable. Please, bring your gift card or certificate on the day of your scheduled treatment(s). If you failed to bring your gift card/certificate, you will be charged for rendered services at a regular price. All gift cards or certificates expire one year from the purchase date. 

Return Policy
Unused products in their original packaging may be returned within 15 days for a full refund. 

Gratuity
Our listed rates do not include gratuity.  The recommended range is between 15% and 20%of  the price of the service provided, but the amount is left up to your discretion.  A cash gratuity is especially appreciated due to credit card fees. Tip envelopes are available at the reception desk.